ClubIT
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When your systems go down, the gaming floor stops, the waiting room fills, contracted doctors sit idle and med rounds begin blind.

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21

Years in operation

180+

Client organisations

50

Major multi-site clients

99.98%

Client satisfaction, rolling 12 months

250+

Tickets resolved every week

24/7

Monitoring and response

So here is exactly what we do about your version of it.

Pick your sector. The systems listed are ones we already hold current, confirmed experience with — not a capability slide.

Clubs & Gaming

Technology built for clubs that cannot afford to stop.

Friday, 19:42

The gaming floor is full and the network drops.

Every machine, every terminal, every bar till — and revenue stopping at the busiest hour of the week.

Specialist technology management for RSL, bowls, golf and community clubs with complex gaming, POS, membership, communications and venue infrastructure.

  • Gaming, POS and membership interdependencies
  • After-hours and Friday-night risk owned by one party
  • Board-level cyber and continuity reporting
  • Venue Wi-Fi, connectivity and phones
Request a Club Technology Resilience Review Evans Head Bowling Club →
A ClubIT engineer in a branded shirt shaking hands with the chief executive of Evans Head Bowling Club on the club's bowling green, with the clubhouse and players behind them
Evans Head Bowling Club. A ClubIT client for more than five years, across the club and its two offsite hospitality venues. Frame from the club's own video testimonial.

Systems we already work with in this sector

Listed only where current, confirmed experience exists

  • Aristocrat
  • eBET / MAX
  • IGT
  • King Street
  • Micropower
  • SwiftPOS
  • Microsoft 365
  • Managed firewall & venue Wi-Fi

General Practice & Primary Health

Reliable, secure technology that protects the flow of patient care.

Tuesday, 09:10

Clinical software is down and the waiting room is full.

Consults stall, scripts wait, and reception takes the blame for something no one in the building can fix.

Clinical system performance, patient information protection and responsive support for single and multi-site practices.

  • MedicalDirector, Best Practice and PenCS
  • Microsoft 365 and identity security
  • Backup, recovery and continuity
  • Practice support and escalation
Request a Practice Technology Risk Check All results →
A ClubIT engineer seated beside a practice staff member at her own workstation in a consulting room, the two of them talking rather than the engineer working alone
Onsite at a client practice. The work happens next to your people, at their own screen. No patient information is visible in this frame.

Systems we already work with in this sector

Listed only where current, confirmed experience exists

  • MedicalDirector
  • Best Practice
  • PenCS
  • HealthLink
  • Microsoft 365
  • Secure messaging
  • Identity & MFA
  • Backup & recovery

Aboriginal Community Controlled Health

Technology that strengthens community-controlled healthcare.

Wednesday, 08:55

Practice management is down and your contracted doctors are sitting there.

Locum and contracted clinicians billing by the minute while staff restart machines — paid clinical time, spent on nothing.

Regional, remote and multi-site delivery with respectful change management and onsite engagement.

  • Clinical continuity and system performance
  • Accreditation and governance readiness
  • Connectivity and shared workstations
  • SharePoint and collaboration
Book an ACCHO Technology Planning Session Bullinah Aboriginal Health Service →
A ClubIT engineer working alongside a staff member at the reception workstation of Bullinah Aboriginal Health Service
Bullinah Aboriginal Health Service, Ballina. A ClubIT engineer working beside clinic staff at the reception workstation. Approved for use by the service.

Systems we already work with in this sector

Listed only where current, confirmed experience exists

  • MedicalDirector
  • PenCS
  • Communicare
  • SharePoint & Teams
  • Microsoft 365
  • Multi-site connectivity
  • Shared workstations
  • Reporting workflows

Aged Care

Technology that protects care continuity, resident trust and operational resilience.

Any day, 07:30

Med rounds are about to start and the network is down again.

Charts, orders and signoffs unreachable, and staff asked to work from memory and paper.

Legacy estates, mobile care teams and board-level cyber governance, planned over multiple years.

  • Wi-Fi in older, complex buildings
  • Mobile care teams and communications
  • Backup and disaster recovery
  • Executive and board reporting
Request an Aged-Care Technology and Cyber Review St Andrews, Ballina →
Two ClubIT engineers in branded shirts walking out of the main entrance of St Andrews in Ballina carrying tool bags after an onsite visit
Onsite at St Andrews, Ballina. Scheduled attendance at an aged-care client, not a call-out. No residents are identifiable in this frame.

Systems we already work with in this sector

Listed only where current, confirmed experience exists

  • Care management platforms
  • Nurse call integrations
  • Enterprise Wi-Fi
  • Mobile devices & comms
  • Microsoft 365
  • Managed firewall
  • Backup & DR
  • Board reporting
NEVO

One operating model behind all four industries.

Agree the outcomes, audit the environment, complete an intensive improvement program, then sustain it. Managed technology designed to improve, not just to maintain.

See how NEVO works →

Support

Keep people productive and critical systems available — around the hours your organisation actually operates, not the hours a support contract was written for.

Secure

Protect information, reduce cyber risk and strengthen continuity, with active response and tested recovery — not security products supplied and left running.

Grow

Take real work off your people with automation and AI on a roadmap with dates — governed properly so your board can approve it, not studied indefinitely.

Proof

Specialisation is a claim until a client says it for you.

All results →
Roger Hong, CEO of Evans Head Bowling Club, speaking beside the greens

Clubs & Gaming · Evans Head, NSW

The major breakdowns stopped being part of the year.

“It's not so much what it costs you to have the service in place — it's the cost of when that service is not working.”

Roger Hong, CEO, Evans Head Bowling Club

What changed: regular scheduled attendance and proactive maintenance across the club and its two offsite venues, the Sand Pit Café and the Sand Bar. Five years on, Roger's summary is that they have had no major issues — against a pattern of major breakdowns before ClubIT.

Read the case study →
Payden Samuelsson, CEO of Bullinah Aboriginal Health Service, speaking in the service's offices

Aboriginal Community Controlled Health · Ballina, NSW

Security and hardware, prioritised against a real budget.

“They spent quite a bit of time trying to understand the organisation from multiple different people's perspectives, and the impact that any issues have on their day-to-day work. We saw significant improvements within the first month.”

Payden Samuelsson, CEO, Bullinah Aboriginal Health Service

What changed: an audit of what needed replacing, then a joint conversation to prioritise it against budget and clinical criticality. Security processes worked through with the practice manager for clinical accreditation, faster logins for doctors and health staff, ticket lodgement built into the devices themselves, and onsite attendance inside twenty minutes when it mattered.

Read the case study →
A St Andrews executive speaking in the village grounds

Aged Care · Ballina, NSW

Cyber security on the front foot, in an organisation that never closes.

“We're a 24/7 organisation — we need that sort of support. The service you provide to St Andrews is just above what I have experienced anywhere else.”

Robyn Mortimer, Chief Financial Officer, St Andrews, Ballina

What changed: solutions built around St Andrews' own operating model rather than a standard build, support that covers work hours and the hours either side of them, and a cyber security program that asks whether the right applications are in place before an incident asks it instead.

Read the case study →

NEVO Grow

Your provider has had two years to bring you an AI plan.

The single most common thing we hear in discovery is that the incumbent has said nothing useful about AI — or promised a workshop that never landed. Meanwhile the work it would have removed is still being done by hand, every week, by people you are short of.

We build software. Most providers resell it.

This is the whole difference, and it is not a positioning line — it is a staffing fact. We have developers on staff and have written integrations against club gaming, POS and loyalty platforms for twenty years.

A provider who can only pass on a vendor's product waits for that vendor to ship something. We can build the piece that is missing.

If you want the evidence rather than the claim: NEVO Pulse is our own platform, running in every NEVO client's environment.

What we'd start on in your first 90 days

Not a workshop. Named tasks, chosen because clients already tell us they waste hours on them:

  • Rostering admin and award-interpretation checking
  • Member and patient correspondence, drafted then reviewed
  • Incident and maintenance reports written from short notes
  • Supplier invoice and document handling
  • Compliance evidence collected continuously instead of at audit
  • After-hours call triage and summarised handover

Why a regulated board can actually approve it

Clubs, practices and care providers are not slow to adopt AI because they are timid. They are slow because nobody has answered the governance questions in writing.

We answer them first — where data lives, what may leave the organisation, who reviews output, what is logged — which is what turns a stalled conversation into an approved one. Governance is the accelerator here, not the brake.

Waiting is the expensive option

Every quarter without automation is another quarter of the same manual work, and the gap compounds: the organisations that started have cleaner data and already know which process is worth automating next.

We move on the safe wins immediately and sequence the larger work into the roadmap. Sequencing is not the same as waiting, and nobody should be sold delay as prudence.

What we won't do is put AI between you and a clinical, gaming or financial decision, or move your data somewhere you have not agreed to. That is not caution — it is the reason the rest of the list is deliverable.

Why we can say specialist

We didn't learn your systems on your site.

Most providers mean “we have a few clients in your sector.” We mean individuals who have worked inside these specific platforms for two decades — in several cases building software against them. Ask an incumbent to match this list.

Clubs · Gaming, POS & loyalty

Ben Smith

Managing Director

  • Has written software that integrates with Aristocrat systems, on and off across 20 years
  • Has worked with SwiftPOS since its first version in the 1990s
  • Worked alongside the original developer of the eBet Turbo system
  • Built a club loyalty platform from scratch in the mid-2000s
  • ISO 27001 Qualified Auditor (PwC); former Chair, Ballina Shire Council Internal Audit and Risk Committee

20 yearsBuilding against club gaming and POS platforms

Healthcare · General practice

Kevin Miller

Operations Manager

  • Has used Medical Director since version 1.0
  • 20 years working with GP practice software — the clinical, billing and integration behaviour, not just the install
  • Runs ClubIT operations, so the practice knowledge sits with the person accountable for delivery rather than in a separate consulting layer

20 yearsIn general practice software, from v1.0 onward

Platform & security

Edwin Tumangan

Senior Technical Lead

  • Taught platform and security at university level — the subject, to students, before it was a product category
  • A decade working in IT since, so the theory is backed by delivery
  • Enterprise background including IBM and Accenture
  • Means architecture and security decisions are reviewed by someone who taught the fundamentals, not only someone who holds the vendor certificate

10 yearsIn IT, on top of a university teaching background

What changing providers looks like

Four stages, ninety days, no lock-in.

Each stage produces something you keep, whatever you decide afterwards.

Week 1

Handover and control

Credentials, licensing, contracts and monitoring transferred. Immediate risks closed before anything else changes.

Environment register issued

Days 15–45

Audit and roadmap

The full environment documented, risks ranked, and the work sequenced around your trading and care hours rather than ours.

Roadmap presented to executive

Days 46–90

Intensive improvement

The backlog of accumulated risk and workarounds cleared, and continuity tested end to end by actual restore.

Recovery test report

Quarterly

Reported, then repeated

Risk position, roadmap progress and exceptions put in front of the board, with what moved and what did not.

Board pack, four per year

Book a Technology Review.

One to two hours onsite, across support, cyber posture, backup and recovery, infrastructure, Microsoft 365 and where the organisation is heading. You receive a written findings report within five days — prioritised risks, quick wins and gaps, in writing.

$1,500 including GST. Credited in full against your engagement if you proceed.

The report is yours to keep regardless of what you decide to do next.

The 90-day guarantee. Give us 90 days. If you're not satisfied with our service in that time, cancel and we'll refund our fees. You keep the audit, the report and every improvement we've made. Third-party hardware, licences and subscriptions purchased on your behalf are excluded. Full terms

Start your review Let's talk — 15 minutes